Terms & Conditions

Use of this website and access to the products and services offered are subject to the following Terms and Conditions and Privacy Policy laid out below. When you access these products and services you are agreeing to be bound by them. 

  1. Items may occasionally go out of stock after an order has been placed. In such circumstances a full refund for this item will be provided.
  2. Please make sure all order details are correct before completing your order as details may not be able to changed once submitted.
  3. All prices are in pounds sterling and are inclusive of VAT. Prices do not include postage.
  4. Orders will only be dispatched to the address provided during check out.

For order enquiries please contact us via our Facebook page: https://www.facebook.com/ondressrow

When contacting us please include your order reference number.

We aim to respond to all customer messages within 48 hours.

During busier periods it may take longer to deal with your query.

 

Privacy Policy

When you use this website, we need to collect information from you such as name, billing address, delivery address, email address, product choices, telephone number and details for payment such as a credit or debit card.

We collect the following information about you:

  • Title
  • Name and Surname
  • Email address
  • Contact phone number(s)
  • Purchase information
  • Delivery address(s)
  • Billing address
  • IP address
  • Information from cookies, including information on the devices you may use to make a purchase - please see our separate Cookies Policy
  • Clothing size
  • Payment details

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Squarespace to power our online store--you can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site. Additionally, please note that your information may be transferred outside of Europe.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail: customerservice@ondressrow.com or by mail using the details below

On Dress Row

16 Waverley Terrace 

Dundee

DD4 6LH